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“GroupSwim’s a lot like a classroom; one person asks the question, but the whole group benefits from both the question and the response.”
Chuck Hebert
Sr. Director, Services
“GroupSwim gave us a quick and easy way to establish a centralized customer forum. It offers rich functionality, a great interface, and is supported by a first-class organization. We love using it, and our customers do too!”
Brian Martin
VP of Client Services
“GroupSwim is a great way to bring new employees up to speed, because it creates an extensive knowledge repository with the best thinking on our products and how to deploy them; you don’t get that with email.”
Mark McKenzie
VP of Services
“GroupSwim has become the “brain” for our sales team. It delivers the information we need to sell our solution and serve our customers.”
Andy Jenks
Senior VP, Sales
GroupSwim offers a rich and unique set of features for your online communities:
Categorize information automatically into topics
- Creates a knowledge pool
- Suggests tags and categories as you post
- Train software to recognize the key terms and semantic relationships for your site
- Tags emails and documents automatically
Discover the best content
- Rates content based on user behavior
- Finds related content automatically based on tags and associations
- Tracks favorite discussions, documents, tags, groups and members based on user preference
- Searches discussions, documents, tags, groups and members from one place
Add rich content
- Provides an exceptionally easy-to-use Web 2.0 design
- Posts content with WYSIWYG (what you see is what you get) editor
- Provides rich media support (video, pictures, and links)
- Integrates directly with email so users can create and reply to discussions directly from their inbox
- Stores attachments and files for easy sharing and discovery
Easy to maintain
- Sets-up in minutes in a hosted environment
- No IT involvement required!
- Brands site to your company’s look-and-feel
- Imports content and automatically tags to leverage your historical community content
- Allows role-based permissions
- Provides multiple group types including public, private, auto-join, and custom
Keep your users engaged and coming back for more
- Emails users when content they want is added
- Provides easy-to-use RSS notifications
- Offers customized watch list for users
- Sends out daily digests and other configurable alerts to keep your community up-to-date